This issue affects OTRS:
* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.4.X
Analysis and contextual insights are available on OpenCVE Cloud.
Vendor Solution
Update to OTRS 2026.4.1. or later. Please note that there will be no OTRS 7 patches
Tracking
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No advisories yet.
Mon, 15 Jun 2026 13:00:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| CPEs | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* |
Wed, 03 Jun 2026 02:30:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| First Time appeared |
Otrs
Otrs otrs |
|
| Vendors & Products |
Otrs
Otrs otrs |
Mon, 01 Jun 2026 15:30:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Metrics |
ssvc
|
Mon, 01 Jun 2026 04:00:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Description | An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X | |
| Title | Bypass DedicatedAgentToCustomerGroups Setting | |
| Weaknesses | CWE-200 | |
| References |
| |
| Metrics |
cvssV3_1
|
Status: PUBLISHED
Assigner: OTRS
Published:
Updated: 2026-06-01T13:14:49.791Z
Reserved: 2026-05-21T07:53:13.254Z
Link: CVE-2026-48189
Updated: 2026-06-01T13:14:45.902Z
Status : Analyzed
Published: 2026-06-01T04:16:22.723
Modified: 2026-06-15T12:45:43.347
Link: CVE-2026-48189
No data.
OpenCVE Enrichment
Updated: 2026-06-02T20:30:16Z